May 11, 2020
We miss you and your pets! What a long, strange trip it’s been. And although our COVID 19 journey isn’t over, we have reached the point where we can provide more than just essential services.
Some Good News:
The good news is that starting on May 11, we will schedule routine vaccinations, spays, neuters, and dental cleanings and we will begin to extend our hours! We are also allowed to perform nail trims at this time (and judging from our phone calls that seems to be what you all have been missing the most—who’d have guessed?).
As you can imagine, we have a backlog, but we intend to meet everyone’s needs. As everyone keeps saying, we are living in unprecedented times, so we may need to make further adjustments as we see how it goes. Here’s how we plan to make it work.
- For the next two weeks we will continue to schedule sick appointments, as well as open up for routine services that were due PRIOR to May. We’ll also see pets for vaccinations that are necessary for boarding reservations in May. Healthy pet examinations (for instance wellness exams and distemper and Lyme vaccinations) due in May or later can be scheduled in June or later.
- As far as dog spays, we are prioritizing patients that are six months or older and haven’t gone through a heat cycle. Once these girls are taken care of, we can schedule the younger pups. If you have a special circumstance (for instance a potential paramour in the household) we’ll get your girl in as soon as we can.
- Neuters are generally not as time sensitive, unless it’s a cat—for some reason people don’t like tom cat urine in their litter boxes! We should be able to get our kitties in for neutering pretty quickly since it’s a fast surgery. If you aren’t in a tough spot with your male dogs, we’d appreciate getting the girls caught up first. If you have a special circumstance, please send us an email or call. We want to accommodate everyone!
- We now have permission to allow families into the building for euthanasias, which is a big relief. However, families still can’t accompany their pets inside for any other reasons. This is a safety requirement from the Maryland Veterinary Board.
- If you’ve called recently you may have recognized techs and doctors answering the phones. It’s been a couple of weeks since Leigh Ann or Nicki have gotten to take a lunch break! So if you don’t mind waiting a little for an answer, please consider using email and calling only if it is urgent.
- We are not going to resume boarding, daycare, or bathing at this time. As much as we miss our buddies, we need to focus on getting our medical services back up and running.
There are still some things that won’t change—for instance our staff is still on all day every other day schedules (a MWF Blue team headed by Drs. Hoffman and Wheeler, and a TuThSat Green team headed by Drs. Harkins and Greenwood). And lots of disinfecting and hand washing!!
Thank all of you for your patience and support. There are so many of you that I can’t wait to hug!
Please stay healthy and kind and see you soon!
Lisa Hoffman, DVM and our Team